Effective Date: 01.01.2024

      At Height Grow, we believe in the effectiveness of our herbal products and want you to feel confident in your purchase. If you are not completely satisfied with your results, we offer a hassle-free money-back guarantee.

      1. Eligibility for Refunds

      • Our money-back guarantee applies to first-time purchases of our herbal products and must be requested within 30 days from the date of purchase.
      • To qualify for a refund, you must provide proof of purchase and return any unused portion of the product, including the original packaging.

      2. How to Request a Refund

      • To initiate a refund, please contact our customer service team at 0301-1660427 with your order number and a brief explanation of your experience with the product.
      • You may be required to complete a brief questionnaire to help us improve our products and services.

      3. Return Process

      • Once your refund request is approved, you will receive instructions on how to return the unused portion of the product. The return must be postmarked within 7 days of receiving return instructions.
      • Please note that you are responsible for the cost of return shipping.

      4. Refund Processing

      • Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.
      • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 business days.

      5. Exclusions

      • Refunds are only available for first-time purchases of our herbal products. Subsequent orders of the same product are not eligible for a refund under this policy.
      • Our money-back guarantee does not apply to products purchased through third-party sellers or unauthorized distributors.

      6. Late or Missing Refunds

      • If you haven’t received your refund, first check your bank account again, and then contact your credit card company / Bank. It may take some time before your refund is officially posted.
      • If you’ve completed these steps and still have not received your refund, please contact us at 0307-9342596.

      7. Changes to This Policy

      • We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with the effective date.

      If you have any questions about our refund policy or the money-back guarantee, please contact us at 0307-9342596.

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